Jira Service Management

Navigate to the Integration settings view

1. Select an app in the top left corner from the Switcher

2. Navigate to App Settings by clicking the gear icon (⚙️) at the top of the Timeline sidebar

3. Click on Integrations in the sidebar

Jira Service Management requires a Jira integration to be connected first from the Project Management integrations section.

Connect Jira Service Management

1. Find the Jira Service Management integration module under the Scheduling section.

2. Click the Connect button.

3. You will be prompted to login to Atlassian and provide read access to Runway.

Your Jira Service Management account must grant the following access rights in order to work properly with Runway:

• Read onfiguration of operations including contacts, custom user roles, escalations, forwarding rules, heartbeats, integrations, maintenances, notification rules, routing rules, schedules, on-calls, and syncs.

• View sers

Configure the Jira Service Management integration

1. Choose a Schedule and Rotation from the dropdown that will be used to assign release pilots to releases in Runway.

Release pilots will first be assigned to releases in Runway by matching up target kickoff dates to shifts in the configured Schedule and Rotation in Jira Service Management. The user that's scheduled to be on-call on the target kickoff date of a given release will be assigned as release pilot when the release is created.

You will not be able to re-assign or override release pilots in Runway if a Scheduling integration is connected. You must manage release pilots and overrides from Jira Service Management directly.

For more details on how the Scheduling integration affects the release pilot rotation in Runway, visit the Release pilot rotation docs.