Incident.io

Set up

Navigate to the Integration settings view

1. Select an app in the top left corner from the Switcher

2. Navigate to App Settings by clicking the gear icon (⚙️) at the top of the Timeline sidebar

3. Click on Integrations in the sidebar

Connect Incident.io

1. Find the Incident.io integration module under the Scheduling section.

2. Click the Connect button.

3. Enter an Incident.io API Key

   1. Please ensure that the API key has the Read schedules and Create incidents scopes.

Visit Incident.io's documentation to learn more about creating an API key.

Configure the Incident.io integration

1. Choose a Schedule from the dropdown that will be used to assign release pilots to releases in Runway.

Release pilots will first be assigned to releases in Runway by matching up target kickoff dates to shifts in the configured Schedule in Incident.io. The user that's scheduled to be on-call on the target kickoff date of a given release will be assigned as release pilot when the release is created.

You will not be able to re-assign or override release pilots in Runway if a Scheduling integration is connected. You must manage release pilots and overrides from Incident.io directly.

For more details on how the Scheduling integration affects the release pilot rotation in Runway, visit the Release pilot rotation docs.